Order Placement

We’re here to help you manage your orders, process returns or exchanges, and answer any questions about your shopping experience with Shoeno.

1. Do I need an account to place an order?

No, you can complete your purchase as a guest by providing your email and shipping details. Please make sure your contact information is correct, as all updates regarding your order will be sent via email.

However, creating a Shoeno account comes with added benefits:

  • Track your orders easily in one place.
  • Save shipping and billing information for faster checkout.
  • View and manage your order history anytime.
  • Receive early access to exclusive deals and special offers.
2. Is creating an account free?

Yes. Setting up a Shoeno account is completely free and does not include any hidden fees or extra charges.

3. How can I check my order status?

You can track your order using your order number or tracking number directly on our website. If you have an account, simply log in to view the latest updates. We’ll also send email notifications to keep you informed throughout the process.

4. How do I return or exchange an item?

Most products can be returned within 30 days of purchase. If you placed your order through shoeno.com, you can start a return request from your Order History or contact our support team for help.

Please note that certain products may have specific return conditions, such as oversized items, promotional products, or seasonal goods. For full details, please refer to our Returns & Refund Policy.

Payment

If you have questions about payment methods, billing issues, or unsuccessful transactions, please review the information below.

1. What payment methods and currency do you accept?
  • Shoeno accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal (Vimeo) and Klarna for secure and flexible payments.
  • All payments are processed in U.S. dollars (USD).
  • If your bank operates in a different currency, the final charge may vary based on exchange rates set by your financial institution.
2. Will my card be charged immediately after placing an order?

Yes. Once your order is placed and confirmed, the payment will be processed right away. In some cases, you may see a temporary “pending” authorization before it becomes a finalized charge.

3. What should I do if my payment is declined?

If your payment doesn’t go through, please check the following:

  • Ensure your card has enough available funds.
  • Confirm that your card has not expired.
  • Some banks block unfamiliar or high-value online transactions.
  • Wait a few minutes and try again.
  • Contact your bank for more details or try a different payment method.

If the issue persists, please contact our support team for assistance.

4. Why is my payment showing as “Pending”?
  • A “Pending” status means your bank has temporarily held the funds for verification. This usually resolves automatically within a few business days.
  • If the charge remains pending longer than expected, we recommend contacting your bank to confirm the transaction status.

Still Need Help?

We’re dedicated to keeping our information clear and useful. If you still have questions or need personalized support, please get in touch with us.

Our friendly team is always ready to help and will respond as soon as possible.